End-to-end BSS/OSS modernisation for a regional telecom provider managing 500,000+ subscribers, with API monetisation and zero DDoS incidents post-deployment.
A regional telecom provider was adding 15,000 new subscribers per month onto BSS infrastructure designed for 200,000 maximum capacity. Bill run times were 18 hours. Customer care agents waited 45 seconds for account screens to load.
We replaced the monolithic BSS with a microservices architecture on Sibyl Compute, with Autonomous DB handling the subscriber data and Sibyl Connect exposing BSS APIs for partner and digital channel integration.
Our bill runs went from 18 hours to 45 minutes. Customer care resolution time dropped 60%. Sibyl fundamentally changed what our team can do.
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