Omnichannel support inbox — chat, WhatsApp, email, and social — with AI triage and full SLA tracking.
Customer support teams waste hours switching between email clients, WhatsApp Business, and live chat dashboards. Sibyl Service consolidates every channel into a unified inbox where AI automatically tags, prioritises, and routes tickets to the right agent.
SLA tracking is automatic and visible. Every ticket displays the response deadline in real-time, and supervisors see a live dashboard showing SLA compliance across the entire team. Automatic escalation triggers when a ticket approaches its breach threshold.
The integrated knowledge base connects to every channel simultaneously. When AI detects a common question, it suggests the relevant knowledge article to the agent, reducing handling time. For simple queries, the AI sends the knowledge article automatically, resolving tickets without agent involvement.
Handle order inquiries, return requests, and delivery updates across email and WhatsApp from a single inbox, with AI auto-routing order queries to the fulfilment team.
Manage high-sensitivity customer communications with audit trails, mandatory SLA enforcement, and escalation workflows required by financial regulators.
Centralise appointment scheduling, prescription queries, and test result inquiries across channels with automatic routing to the correct clinical department.
Provide named enterprise clients with a dedicated support channel, custom SLAs, and a designated account manager inbox visible to the entire support team.
See Sibyl Service in action. Our specialists will tailor a demo to your specific use case and industry.
Join 500+ enterprises already running on the Sibyl Ecosystem. Get a personalised demo within 24 hours.